Privacy

BM (Barleymont) Catering and Events Ltd t/a Delhi Live

Privacy Policy

Introduction

At BM Catering and Events Ltd (BMCE), t/a Delhi Live we are committed to protecting the privacy of everyone in the Delhi Live community. This includes protecting the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the “Services”).

This privacy policy (“Privacy Policy”) explains how Delhi Live and our subsidiaries and affiliates (if and when we have any) collect, share and use your personal information. You will also find information about how you can exercise your privacy rights. By using our Services you agree to Delhi Live using your personal information as described in this Privacy Policy. The terms “we”, “us” or “our” are each intended as reference to www.delhilivelondon.co.uk and any terms not defined in this Privacy Policy are defined in our Restaurant Agreement with you.

You can rest assured that Delhi Live is committed to treating your personal information responsibly, securely and transparently but if you have any questions, please contact us using the contact details provided at the bottom of this Privacy Policy.

Summary

We’ve summarised the key points of our Privacy Policy below. If you want more information on a particular section.

  1. Information we collect from you and why

Here are the broad categories of personal information that we collect about you and the reasons why:

 

  • Information that you provide voluntarily

 

  • Registration Information when you contact Delhi Live so we can:
    1. create your account and for you for ease of placing orders;
    2. identify you when you sign in to your account;
    3. contact you for your views on our Services; and
    4. notify you of changes or updates to our Services.
  • Transaction Information when you place orders through our sites in order to:
    1. process your orders and to bill you;
    2. communicate with you regarding your orders in readiness for delivery;
    3. send you status updates on your order;
    4. reply to your order queries and questions and to resolve problems;
    5. carry out analysis and research to develop and improve our Services; and
    6. protect you and the Services by seeking to detect and prevent fraud or other acts in breach of the policies relevant to our Services.
  • Feedback on your views of our Services so we can:
    1. reply to your questions or queries;
    2. conduct analysis and research to improve and develop the Services.
    3. Information that we collect automatically
  • Activity information about your use of our site so we can:
    1. provide you with an improved experience; and
    2. provide other services at your request.
  • Cookies and similar technologies so we can:
    1. measure and analyse the use and effectiveness of our Services;
    2. customise and optimise the targeting of our advertising of our Services across other websites and platforms; and
    3. provide location services if you choose to share your geo-location.

 

 

  • Information that we obtain from third-party sources

 

  • Analytics reports and market research surveys in order to:
    1. measure the performance of marketing campaigns for our Services; and
    2. better understand your preferences so that we customise our marketing campaigns and Services accordingly.

We may process information that you provide voluntarily, that we collect automatically, and that we obtain from third party sources in order to constantly improve our Services and make it even easier to provide you with services

 

  1. Who we share personal information with

We may share your personal information with the following recipients (and whenever we do so we will ensure that we have appropriate security and contractual safeguards in place to protect it):

      1. Other companies within our Group – BM (Barleymont) Catering and Event Ltd.
      2. Third parties who support our Services (for example, our marketing partners, our delivery partners, and any third-party companies we partner with to give you access to special discounts on goods and services).
      3. Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations.
      4. Any other person with whom you tell us we can share your information.

 

  1. Legal basis for processing personal information

Delhi Live will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to enable you as a Customers to purchase goods from our Restaurant via an Order Channel), but we may also process it where it is in our legitimate business interests to do so.

 

  1. International data transfers

We may transfer your personal information to countries outside the one in which your Restaurant is based to other countries where Delhi Live or our service providers have operations. The data protection laws of these countries may differ from the laws of your country and Delhi Live takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy.

Security

Delhi Live places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures, to safeguard such information.

 

  1. Data retention

Delhi Live will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy (e.g. the period that you continue to order from our platform). We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

 

  1. Your data protection rights

You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to change your mind about the marketing communications we send you by updating your preferences in your account page in the countries where this is available.

 

  1. Links to third-party sites

Our websites may, from time to time, contain links to and from third-party websites (for example, those of our advertisers and affiliates). If you follow these links, please be aware that Delhi Live is not responsible or liable for these third-party websites which will have their own privacy policies.

 

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.

 

  1. How to contact us

If you have any questions or concerns about this Privacy Policy, please contact us.

Contact details: 40 Victoria Road, Romford, Essex RM1 2JH

More information

  1. Information we collect from you and why

The personal information that we may collect about you broadly falls into the following categories:

      1. Information that you provide voluntarily

Certain parts of our Services may ask you to provide personal information voluntarily, such as:

  • Registration information: When you join our Delhi Live family and create an account to allow you place orders from our Restaurant via our platform (whether on the phone, online, or in person) we collect information about you including your name, contact details, bank account details and any passwords you create. The registration information you provide allows us to set up an account so that you can appear on our platform in your name or that of your company in (if you are registered as a Company). We also use registration information in our legitimate business interests to contact you for your views on our Services and to notify you of any important changes or updates to our Services.

 

  • Transaction information: We collect information relating to orders you place on our site. This includes payment information, such as credit card numbers, which are securely processed by our third party payment processors. Note that we never store your credit card information in our systems. We also collect your delivery details (e.g. your physical address) to fulfil each order and use other relevant information to process your orders in our systems and send you a bill. We, the supplier, and sometimes our or their couriers, may use your information to send you status updates on your order, to reply to your questions and queries and to resolve any problems you may have – you could be contacted by email, phone or SMS for these purposes. We sometimes use this information on the basis of our legitimate business interests to carry out analysis and research that allows us to develop and improve our Services, as well as for fraud-prevention purposes, and to identify other acts in breach of our policies relevant to the Services.

  • Feedback: When you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our customer services centre we will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries. We will also collect your personal information if you complete the surveys we may run to improve the Services that we deliver to you.

 

      1. Information that we collect automatically

When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.

For instance:

  • Activity information: We collect information about your use of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.

 

  • Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest-based advertising.

For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.

      1. Information that we obtain from third party sources.

From time to time, we may receive personal information about you from a third party or public sources, but only where we have checked that these third parties either have your consent to process the information, are otherwise legally permitted, or are required to share your personal information with us.

  1. Who we share personal information with

In delivering our Services to you, depending on the circumstances, we may share your personal information with the following entities:

  • Third parties listed on our blogpost (or any similar site which we may operate) undertake various activities to support our Services. We have negotiated unique and exclusive deals with these partners so that you can get the best rates with them, just for being on Delhi Live. These partners may contact you from time to time to tell you more about these exclusive deals which may include access to discounted utilities, wholesale foods, food safety courses and educational materials. If you don’t want your personal information to be used in this way you can unsubscribe at any time either using the unsubscribe functionality in the communication you receive or by changing your contact preferences in the preference centre in your Delhi Live account. If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing for as long as you don’t want it.

 

  • We also share your personal information with our third-party customer support teams, website and application support, and hosting providers, marketing service providers, market research companies, and payment processing providers which facilitate payment card transactions – any of these third parties may be inside or outside of the country where our Restaurant is based.

  • Companies within the BMCE group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) – these companies act for us and process your personal information for the purposes set out in this Privacy Policy.

  • If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.

  • Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

  • Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.
  1. Legal basis for processing personal information

Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.

Our main reason for collecting and using your personal information is so we can perform the obligations set out in our Services Agreement with you (i.e. to ensure you have full access to our Services). However, we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (i.e. to help save your life) or those of another person (e.g. in a case where another person’s life is in danger).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

 

 

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

  1. International data transfers

We may transfer your personal information to countries other than the country in which you are resident. Delhi Live’s website servers are mainly located in the United Kingdom, however our group companies and third party service providers and partners operate in a number of countries, including Australia, Brazil, Bulgaria Canada, Colombia, Denmark, France, Ireland, Italy, Mauritius, Mexico, Norway, New Zealand, the Philippines, Spain, Switzerland, Ukraine, and United Kingdom. This means that when we collect your personal information we may process it in any of these countries.

Whilst these countries may have data protection laws that are different to the laws of your country, you can rest assured that Delhi Live takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy. Some of the safeguards we rely on include, where appropriate, using the European Commission’s approved standard contractual clauses with our suppliers, intra-group transfer agreements (so that we can safely transfer your data between the Delhi Live group of companies all over the world) and contracting with Privacy Shield certified companies in the United States, where this is appropriate.

  1. Security

We place great importance on keeping your personal information safe and secure. As such we put in place appropriate technical and organisational measures and industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.

The security measures we use are designed to provide a level of protection appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorised transactions entered into using your name and password.

  1. Data retention

Delhi Live will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal or accounting obligations).

 

 

If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.

We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

  1. Your data protection rights

Delhi Live respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which Delhi Live handles:

  • Delhi Live provides you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us using the contact details provided under the “How to contact us” heading below
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below
  • You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by changing your marketing preferences in the preference centre in your account.
  • Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

  1. Links to third-party sites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the

 

inclusion of any link does not imply endorsement of the relevant website by Delhi Live. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

We encourage you to periodically review this page for the latest information on our privacy practices.

  1. How to contact us

If you have any questions or concerns about this Privacy Policy, please contact us:

By email at: delhilivelondon@outlook.com

By writing to us at:

Delhi Live, 40 Victoria Road, Romford, Essex RM1 2JH

The controller of your personal information is the Delhi Live entity in the country in which you use our Services.